DELIVERY
All deliveries are a one man service as standard so assistance by an able bodied person will be required, depending on the size of you item. If a 2-man delivery is needed or you any special requirements, it is you’re responsibly to inform us before delivery. The 2-man service can be purchased at checkout with you order or paid afterwards at an additional £60.
Parcel delivery:
For smaller items like coffee tables we can a 48hr courier service which can be tracked but in most cases we prefer to delivery ourselves.
Once the item has been marked for dispatch we will forward you the tracking information. If for any reason you are not available when the delivery is attempted the delivery company will leave a card with instructions for the re-delivery.
We carefully bubble wrap each item but we do understand that sometimes damages can happen. In the event of damage occurring please contact us ASAP.
Pallet delivery:
Small to medium items will be sent via a pallet service. We carefully wrap each item and secure to the pallet safely.
We will call you to confirm a delivery date which suits you once palletised. Once the item has been marked for dispatch we will forward you the tracking information.
Assistance will be required to unload the item as it will be a kerbside delivery only so please make sure there is more than one able body person to assist.
Medium/ Large item delivery:
We have our own drivers and vans delivering nationwide and deliveries take on average 1-2 weeks to organise.
Some areas such as Northern Scotland, Cornwall/ Devon and East Anglia can take longer. There also maybe additional charges depending on the exact location due to being a remote area or any water crossings involved.
When your order is complete our dispatch team will contact you with a prospective delivery date. We will attempt to give more than 48 hours’ notice. On the day of the delivery the driver will call 30-60 mins prior to delivery.
Our items are delivered ready built so please make sure you have adequate access to your property. We strongly suggest measuring your choice of access to make sure the item will fit. On the vast majority of items the tops can be removed but the frames are welded solid. If there is an issue with access we have designed the tables so the tops can be unbolted with a 13mm socket or spanner.
We can offer a flat packing service if required at an additional cost.
Delivery will be to the front door of the property, unless agreed in advance. If for any reason the driver has to enter you home we are not liable for any damages caused to your property.
Generally the driver will be happy to assist getting the item into your home unless it proves a risk to their health & safety or your property. All deliveries are at the driver’s discretion.
Deliveries are commenced on working days from 7.30am to 9pm
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The items are of an industrial nature they MUST be checked for any oil, dirt or excess finish residue before entering the home or being placed in situ. Extra care must be considered before placing on light coloured flooring.
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